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What We Do and How We Do It

After a 20 year corporate career with companies such as IBM, Candle Corporation, and Hitachi Data Systems plus another 22 years forming industry trade associations it is time for Bill to leverage his technology services experience.  He will focus on consulting, training and speaking to keep getting the message out about the value of great service to product companies. 

Consulting Services

Bill's vast experience in all aspects of service delivery to technology customers allows him to cover almost any topic of service operations and strategies.  He is truly an "efficiency expert" who helps companies find ways to do more with less while increasing customer loyalty.  Topics areas such as resolution management, outsourcing, ESupport solutions, staffing models, and service leadership are examples of the broad depth of knowledge Bill brings to the table.  He is available for consulting projects of any length at any location around the world.

Executive Recruiting

Bill has developed a massive Rolodex of top-level technology services executives.  He plays matchmaker to connect great service executives to technology companies that value exceptional service.  If you are looking for the best and brightest Director and above service execs, then reach out to Bill.  If you are a service executive looking to further your career, Bill would like to get on the phone with you for a career discussion about the various options within the technology services industry.

Training Services

Presently Bill is writing his dissertation on the topic of service leadership as he completes his PhD program.  Designing and developing custom training classes along with public training for tech support management will be a key part of Bill's new business.  Over the years he has developed several individual certification programs that were training based and focused on all levels of the service staff.  Bill can build you a custom training class on any topic within the tech services framework. 

Speaking Opportunities

Bill loves to be in front of a crowd and is an entertaining and educational public speaker.  His breakout sessions at industry conferences are always packed and he typically has some of the highest attendee ratings for the entire conference. Bill can speak on any technology service topic and will work with you to custom build the perfect presentation for management meetings, corporate kick offs, or off site planning sessions. His message comes through loud and clear "Service is the most important part of your business".

Bill is available to consult, train or speak just contact him at
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